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Call Recording Upgrade – Searching by new Local Party User ID

With the Call Recording upgrade the Local Party UserID will change.  This video will teach you how to search for call recordings using the new UserID as well as how to search for call recordings that...

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How to Create and Add Users to a New Recording Profile

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How to Manage Recorded Users in the Manage Users Tab

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OSSmosis Call Recording Training

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User Guide – Call Recording OSSmosis

Call Recording OSSmosis User Guide

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UC-One Firewall Rules and Policies

This guide is designed to provide firewall recommendations for settings and port openings.  Evolve strides to provide the most ideal settings for the most common firewalls.  However, knowing the exact...

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New Feature Release for Call Center & Receptionist Web Clients

We are excited to announce that we will be enabling Instant Messaging and Presence (IM&P) on Receptionist & Call Center Agent and Supervisor Web Applications- for those that have the UC-One...

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Skype Communicator v22.2 End User Support (B, C, D Platforms)

  Evolved Office: Skype Communicator (B, C, D Platforms) The Evolve Office Skype Communicator is a Broadsoft application designed for Skype for Business users. The application follows the UC-One...

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Skype Communicator v22.2 End User Support (A-Platform)

Evolved Office: Skype Communicator (A-Platform) The Evolve Office Skype Communicator is a Broadsoft application designed for Skype for Business users. The application follows the UC-One application...

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Quality Monitoring (QM) User Guide

QM User Guide

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